Terms and conditions

1. About these terms

These terms apply to your use of the RIDVO website and the RIDVO Ride and RIDVO Drive applications. By using them you agree to these terms. If you do not agree, please do not use them.

2. What RIDVO provides

RIDVO provides technology that connects passengers with independent drivers. RIDVO does not itself provide transport. Drivers are independent and are responsible for operating lawfully, including holding the licences and permits that apply to them.

3. Accounts

• You must give accurate information and keep your account secure.
• Phone numbers are verified with a one-time code. You are responsible for activity under your account.
• RIDVO may suspend or close an account to protect safety, to meet legal duties or where these terms are broken.

4. Passengers

• The fare is shown before you confirm a ride. The final fare is calculated by RIDVO after the trip.
• Cancellation fees, where they apply, are disclosed before you cancel. See the refund and cancellation policy.
• You agree to treat drivers and vehicles with respect and to follow the law while travelling.

5. Drivers

• Drivers must complete identity verification, document review and vehicle approval before accepting trips, and must keep their documents valid.
• Drivers keep 100% of ride fares. RIDVO charges a fixed driver subscription, disclosed in the app before the driver agrees to it. RIDVO does not charge a percentage commission on rides.
• Payment provider fees, where they apply, are disclosed separately.
• RIDVO does not guarantee earnings or trip volumes.

6. Payments

Card payments are processed by an approved payment provider. RIDVO does not store full card numbers or CVV. Payment status is confirmed by the provider and not by the app alone.

7. Safety

RIDVO provides safety tools, including SOS, trusted contacts and journey monitoring. These tools support, but cannot guarantee, anyone's safety. In an emergency, contact emergency services directly.

8. Acceptable use

You must not misuse the service, attempt to interfere with it, submit false information, harass others or use the service for unlawful purposes.

9. Liability

To the extent the law allows, RIDVO is not liable for losses that arise from the actions of independent drivers or passengers, or from events outside RIDVO's reasonable control. Nothing in these terms limits rights you have under South African consumer law that cannot be limited.

10. Changes and governing law

We may update these terms and will tell you about important changes. These terms are governed by the laws of South Africa.

11. Contact

Questions about these terms can be sent through our contact page.