Questions, answered.
The essentials about RIDVO, how drivers are paid, payments and safety.
What is RIDVO?
RIDVO is a South African mobility technology company. It offers RIDVO Ride for passengers, RIDVO Drive for drivers, the RIDVO Command operations platform and RIDVO Guardian AI for safety.
Is RIDVO available to download?
The apps are not published in the app stores yet. You can use the contact page to tell us you are interested and we will let you know when they are available in your area.
How are drivers paid?
Drivers keep 100% of their ride fares. RIDVO does not take a percentage commission. RIDVO earns through a fixed driver subscription, which is shown separately from ride earnings. Earnings are paid to the driver's verified bank account.
Are driver earnings guaranteed?
No. RIDVO does not guarantee earnings or trip volumes. What a driver earns depends on the trips they accept and complete.
How are drivers checked?
Drivers complete a secure identity verification, submit their driving documents and register their vehicle. Each step is reviewed, and a driver can only go online once everything required has been approved.
How do I pay for a ride?
You pay digitally with a card saved in the app. Card details are handled by our payment provider, and RIDVO never stores your full card number or CVV. You see the fare before you confirm and receive a receipt after your trip.
What happens if I cancel a ride?
If you cancel before a driver accepts, there is no charge. After a driver has accepted, a cancellation fee may apply according to the policy shown in the app before you cancel. See our refund and cancellation policy for details.
What safety features does RIDVO have?
Passengers and drivers have SOS, trusted contacts, live journey sharing, safety check-ins and incident reporting. Guardian monitors active journeys for unusual events and alerts RIDVO's safety team. No technology can guarantee safety, and in an emergency you should always contact emergency services directly.
Does RIDVO share my location?
Location is used while you are on a trip or have turned on safety sharing, and the app tells you when it is active. See our privacy policy for how your information is used and protected.
How can my organisation work with RIDVO?
Use the business page to send a partnership enquiry. We are exploring corporate mobility, employee transport, institutional transport and fleet partnerships.