Privacy policy

1. Who is responsible

RIDVO is the responsible party for the personal information described here. Questions or requests can be sent through our contact page.

2. Information we collect

• Website enquiries: the details you type into a form (such as name, email, phone number, province and city, and your message). We also keep a one-way hashed form of your network address and a short browser description to prevent abuse.
• App accounts: your name, phone number, saved places, emergency contacts, trip history and preferences.
• Drivers: identity verification results, driving and vehicle documents, bank account details for payouts and subscription records.
• Location: used during a trip, or while you have turned on safety sharing. The app tells you when location is active.
• Payments: handled by our payment provider. RIDVO keeps the card type, last four digits and payment status, never the full card number or CVV.

3. Why we use it

• To provide rides, match drivers, process payments and provide receipts.
• To verify drivers and vehicles and keep the platform safe.
• To respond to enquiries and provide support.
• To meet legal, tax and regulatory duties and to prevent fraud and abuse.

We collect only what we need for these purposes and do not sell personal information.

4. Who we share it with

We share information only where needed: with drivers and passengers on the same trip, with service providers who work for us (such as payment, identity verification, messaging and hosting providers), and with authorities when the law requires it.

5. Safety information

Safety records, such as incident reports and related trip and location evidence, are visible only to authorised safety staff. Access is logged, and evidence is kept only for as long as needed for its purpose.

6. Security

We use encryption in transit, access controls based on role, and audit logs. No system is perfectly secure, so we also limit what we collect in the first place.

7. Retention

We keep information only as long as needed for the purposes above or as the law requires. When you ask us to delete your account, it closes after a 30-day grace period, and personal details such as your name, phone number, saved places and emergency contacts are removed. Trip, payment and safety records may be kept as required by law and to protect others.

8. Your rights

You may ask to access, correct or delete your personal information and may object to certain uses. You can manage notification preferences and request account deletion in the app. You also have the right to complain to the Information Regulator.

9. Children

RIDVO accounts are for adults. We do not knowingly collect personal information about children.

10. Changes

We will update this policy as RIDVO evolves and will tell you about important changes.